Frequently Asked Questions

How do I remove my account?

Submit a request through our website to the support team. They will manually delete your account and credentials.

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email.

Can I change my email address?

Yes, go to your profile settings and update your email.

How do I update my profile information?

Log in, go to the profile section, and make your changes.

Is my data secure?

Yes, we use encryption and secure servers to protect your data.

Can I use the app on multiple devices?

Yes, but not concurrently with the same account.

How do I report a bug or issue?

Submit a support ticket through our website or app.

Is there a mobile version of the app?

Yes, the app is available on both iOS and Android platforms.

How do I cancel my subscription?

No action is required from you. Simply choose to not renew when the current subscription ends.

Will I lose my data if I cancel my account?

Yes, all your data will be deleted when the account is removed.

Do you offer a free trial?

Yes, we offer a 14-day free trial with no credit card required.

Can I recover a deleted account?

No, once an account is permanently deleted, it cannot be recovered.

How do I contact customer support?

Use the "Contact Us" form on our website or email us at [email protected].

Is the app available in other languages?

Yes, the app is available in English, Chinese, and Malay.

Can I export my data?

Yes, you can export your transactions in the Reports page.

How often is the app updated?

We release updates regularly, typically every 2–4 weeks.

Can I invite others to join the app?

Yes, we welcome you to share the app with others.

Do you store payment information?

No, we use a secure third-party service to handle payments.

What happens if I forget my username?

Please contact support to retrieve your username.

Are there any hidden fees?

No, all pricing is transparent and listed clearly on our pricing page.